Tech Logic Solutions Inc. provides services to clients all around the world. Tech Logic Solutions has the responsibility to protect each client and provide them with the best services available. The following guidelines were designed to ensure these services.
Domain Name Registrations
For Registrant educational purposes the folowing link explains the rights of the Registrant in accordance with ICANN: Registrant Rights & Responsibilities.
Registrant Benefits & Responsibilities
Domain Name Registrants Rights
1. Your domain name registration and any privacy/proxy services you may use in conjunction with it must be subject to a Registration Agreement with an ICANN Accredited Registrar.
You are entitled to review this Registration Agreement at any time, and download a copy for your records.
2. You are entitled to accurate and accessible information about:
The identity of your ICANN Accredited Registrar;
The identity of any proxy or privacy service provider affiliated with your Registrar;
Your Registrar's terms and conditions, including pricing information, applicable to domain name registrations;
The terms and conditions, including pricing information, applicable to any privacy services offered by your Registrar;
The customer support services offered by your Registrar and the privacy services provider, and how to access them;
How to raise concerns and resolve disputes with your Registrar and any privacy services offered by them; and
Instructions that explain your Registrar's processes for registering, managing, transferring, renewing, and restoring your domain name registrations, including through any proxy or privacy services made available by your Registrar.
3. You shall not be subject to false advertising or deceptive practices by your Registrar or though any proxy or privacy services made available by your Registrar. This includes deceptive notices, hidden fees, and any practices that are illegal under the consumer protection law of your residence.
Domain Name Registrants Responsibilities
1. You must comply with the terms and conditions posted by your Registrar, including applicable policies from your Registrar, the Registry and ICANN.
2. You must review your Registrar's current Registration Agreement, along with any updates.
3. You will assume sole responsibility for the registration and use of your domain name.
4. You must provide accurate information for publication in directories such as WHOIS, and promptly update this to reflect any changes.
5. You must respond to inquiries from your Registrar within fifteen (15) days, and keep your Registrar account data current. If you choose to have your domain name registration renew automatically, you must also keep your payment information current.
Tech Logic Solutions Inc. has inodes limit set for each hosting account on shared and reseller servers. The number of inodes employed by single cpanel account should not exceed more than two hundred and fifty thousand 250,000 inodes on any shared or reseller account. If limit of 250,000 inodes reached - account may be suspended for TOS violation, while Tech Logic Solutions Inc. will send a warning email to client beforehand. If a specific user upload/create enormous amount of files on regular basis, use disk space as storage and keep thousands of files/photos/emails - he/she will be queued for investigation and put at-risk of suspension.
All services provided by Tech Logic Solutions Inc. may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, Canada Federal, State/Province or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, unlicensed software or files, or material protected by trade secret and other statue. The subscriber agrees to indemnify and hold harmless Tech Logic Solutions Inc. from any claims resulting from the use of the service which damages the subscriber or any other party.
Examples of non-acceptable content or links:
Hacker Programs or Archives
Tech Logic Solutions Inc. will be the sole arbiter as to what constitutes a violation of this provision.
Unlimited Traffic / Hits & Web Space
Tech Logic Solutions Inc. is pleased to offer our clients unlimited traffic, hits and web space. To maintain the integrity of our service the usage of your account for backup and/or file/excessive email storage is not allowed as well as the following kind of activities, traffic and usage:
Account usage for backup purposes
Sites with banners, graphics or cgi's running from their domain being used on other domains
Sites with immense graphic archives or galleries
Sites offering immense download archives, such as .zip, .tar, .rar, .GZ and so on
Sites running large chat room gatherings
IRC Scripts and Bots of any kind unless it was explicitly permitted by Tech Logic Solutions Inc. Management
Image hosting similar to Photobucket, Twitpic, Imageshack and others
Mail Bombers/Spam Scripts
Banner-Ad services (commercial banner ad rotation)
File Dump/Mirror similar to Rapidshare and others
Audio Streaming with more than one or two streams
Escrow, Bank Debentures, Bank Debenture Trading programs and sites
High-Yield Interest Programs (HYIP) or related sites
Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme and such)
Prime Banks Programs
Lottery or Live Gambling Sites
Hacker focused sites/archives/programs
Sites promoting illegal activities
Forums and/or websites that distribute or link to warez/pirated/illegal content
Fraudulent Sites of any kind
Mailer Pro hosting sites
Sale of any controlled substance without prior proof of appropriate permit(s)
Sites using more than 20% of any system resource including but not limited to CPU, RAM or Disk
If you do not qualify for unlimited traffic/hits, your account may be required to be upgraded, or Tech Logic Solutions Inc. may move your site to a different server, to reduce the load on the server you are currently residing. Tech Logic Solutions Inc. will be the sole arbiter as to what constitutes a violation of usage limitations. At any time Tech Logic Solutions Inc. may move your site to a different server, to reduce the load on the server you are currently residing on.
Tech Logic Solutions Inc. does allow clients to install their own chat rooms. However, these tend to be large system hogs and may fall into the usage limitations clause. We do provide a html based cgi chatroom that runs without hindering the performance of the machine for others. You are free to run your own chat script, as long as it does not hinder server performance.
Tech Logic Solutions currently does not allow IRC or IRC bots to be operated on our servers.
Multiple telnet and ftp sessions are allowed, on a single hosting account.
Tech Logic Solutions may disconnect any idle connection to the network.
Average Timeout Lengths
FTP - 300 seconds
Telnet - 2 hours
Commercial Advertising - Email
Spamming, or the sending of unsolicited email, from a Tech Logic Solutions Inc. server or using an email address that is maintained on a Tech Logic Solutions Inc. machine is STRICTLY prohibited. Any attempt or intent to be deceitful during the ordering or setup process of any hosting account, vps and or server to be used for the purpose of spamming and if payment has been received by Tech Logic, you (the client) then forfeit any right to claim our 30 day money back guarantee or a refund as there would be at your deceitfulness some costs including admin costs and time, therefore Tech Logic reserves the right to deny refund or may issue a in part refund at it's sole discretion. For general reference, we consider spam any email that is sent to more than 10 people at a time that did not ask for it to be sent to them.
Tech Logic Solutions Inc. will be the sole arbiter as to what constitutes a violation of this provision. Opt-In email is acceptiable, as long as Opt-Out/Removal requests are fully honored. Please make an effort to limit outgoing mail on your account to no more than 5000 pieces per DAY and no more than 20 pieces per minute. Many times we have seen sites push over 1000 emails in one hit, this causes extreme server loads and prevents other people from accessing server services. Large mailings are preferred to be sent from the hours of 12AM - 8AM EST. Sites with large mailing databases, need to be placed on a Dedicated Server or VPS Platform.
Any attempts to undermine or cause harm to a Tech Logic Solutions Inc. server or client of Tech Logic Solutions Inc. is strictly prohibited. Tech Logic Solutions Inc. will pursue legal action to the fullest extent for all abuse of the Tech Logic Solutions Inc. Network.
If any terms or conditions are failed to be followed it will result in grounds for account suspension or de-activation. Tech Logic Solutions Inc. reserves the right to remove any account without prior notice. If Tech Logic Solutions Inc. deactivates your account(s) for violating policy, your will forfeit your rights to a refund...and none will be given. No refunds for advance payments, on de-activated accounts. Normal policy is a warning first, and account de-activation the second offense. Serious offenses may cause immediate de-activation.
Should your account or service be de-activated / terminated due to non-payment and you wish to have your account or services re-activated, providing we still have a full backup that was created prior to termination, Tech Logic reserves the right to add a re-activation admin fee to your invoice. The amount of that fee will be based on the particular account to be restored and what is involved in that restoration.
30 Day Money Back Guarantee
Tech Logic's 30 Day Money Back Guarantee pertains solely to our "Linux Shared Hosting" plans, our "Cloud Website Hosting" plans and our VPS servers. Dedicated servers are not covered by the 30 Day Guarantee. If you order a plan that either came with a Domain Name or a Free Domain name, the cost of such domain name is not to be refunded as Domain names are non refundable item in the Domain industry. If you are not happy for any legitimate reason, cancel your Tech Logic Solutions service within 30 days of signup and your full setup fee (if any) and monthly costs will be refunded. A "legitimate" reason consists of things such as, excessive downtime, your hosting account/emails & other technical issues etc... are not functioning as they should, CMS/software incompatibility issues, technical support issues etc... If you violate Tech Logic Solutions Terms of Service (TOS) your refund request will also not be honoured. Violations of the TOS usually are due to spamming, hacking, and illegal content. Your account can be cancelled ONLY by submitting a secure service cancellation using the "Request Cancellation" form from within your Tech Logic logged in client area. Other methods of cancellation are not valid.
Website Builders 14 Day Money Back Guarantee
Tech Logic's 14 Day Money Back Guarantee pertains solely to our "Website Builder" plans as this is plenty of time to test the Website Building tools that Tech Logic is providing. If you order a Website Builder plan that either came with a Domain Name or a Free Domain name, the cost of such domain name is not to be refunded as Domain names are non refundable item in the Domain industry. If you are not happy for any legitimate reason, cancel your Tech Logic Solutions service within 14 days of signup and your full setup fee (if any) and monthly costs will be refunded. A "legitimate" reason consists of things such as, excessive downtime, your hosting account/emails & other technical issues etc... are not functioning as they should, CMS/software incompatibility issues, technical support issues etc... If you violate Tech Logic Solutions Terms of Service (TOS) your refund request will also not be honoured. Violations of the TOS usually are due to spamming, hacking, and illegal content. Your account can be cancelled ONLY by submitting a secure service cancellation using the "Request Cancellation" form from within your Tech Logic logged in client area. Other methods of cancellation are not valid.
Tech Logic Solutions Inc. respects the privacy of every individual who visits our Web sites, responds to our interactive advertisements or sends us e-mail. This Privacy Statement outlines the information Tech Logic Solutions Inc. will collect and how we will use that information. All order forms on Tech Logic Solutions Inc. utilize a Secure Socket Layer (SSL) or Secure Electronic Transaction (SET) protocol to provide "secure sessions" for our visitors. Through the "secure session," information that you input into a Tech Logic Solutions Inc. order form will be sent and will arrive privately and unaltered at a Tech Logic Solutions Inc. server. This security prohibits other companies and Web users from being able to access your information.
Tech Logic Solutions Inc. will not collect any personally-identifiable information about you (that is, your name, address, telephone number, or email address) unless you provide it to us voluntarily.
The following are some examples of when Tech Logic Solutions Inc. may require that you provide personally-identifiable information:
to complete an online order for a product or service (if you do not wish to complete an online order form, we will always provide an option for you to complete an order by calling a company phone number)
to enter an online contest or sweepstakes (if you do not wish to complete an online contest or sweepstakes form, we will always provide an option for you to enter by mailing a 3 x 5 card to a specific address)
to request more information about new or current Tech Logic Solutions Inc. products or services
If you do not want your personally-identifiable information collected, please do not submit it to us. If you have already submitted this information and would like for us to remove it from our records, please contact us at the email address listed at the bottom of this Statement. We will use reasonable efforts to delete your information from our existing files.
When you do provide us with personally-identifiable information, we may use that information in the following ways, unless stated otherwise:
we may store and process that information to better understand all customer needs and how we can improve our products and services for all customers
we may use that information to contact you with new promotions and announcements if you have previously provided your permission and if the promotions and announcements are in your interest)
we may contact you if we have questions about your account
Tech Logic Solutions Inc. will not sell personally-identifiable information to third parties, unless stated at the time of collection. We may share information with business partners. We are committed to giving you the choice whether or not we use your information for marketing purposes or share information with business partners.