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Getting Started help

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General Getting Started Help & Frequently Asked Questions

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FAQ's

No. Tech Logic does not offer a free 30 day trial period. We do however offer a 30 day money back guarantee, which is basically the same thing as a free trial.

The first step you need to take is to choose a domain name, that is if you don't already have one. Once you have obtained an available domain name you must then verify the features that your website will require listed on our hosting packages pages and whether you need linux (php) or windows (asp.net) hosting. When you have chosen the plan and domain name you need then simply fill out the online order form for that hosting package. Once you have this information you will then be required to setup an account with us through the order process. Please note that the order form is Secure, thus , you do not have to worry about your personal credit card info being displayed on the Internet.
Tech Logic Solutions values your business and we know how important it is to get your website online as soon as possible. Setting up your client account is instant.

The timeframe for setting up new hosting accounts varies and depends on whether you are a new or existing customer. All hosting accounts are setup manually after the order process is complete and payment has been made. This is in order to prevent fraudulant and abusive activity within the Tech Logic network for which we appreciate your understanding. Typically a hosting account is setup within a 24 hour period however our goal is to have your account setup within an hour, depends on how many new account orders we get on that particular day.
It is extremely simple to have your domain name point to our servers. You should change DNS Nameserver settings of your domain with your current registrar or transfer your domain to us and then set your DNS Nameserver within your account with us. Be sure to have your EPP code from your current registrar prior to starting the transfer process to us. DNS information is provided with a hosting account welcome letter.
All you have to do is download the files from your current host and upload them to our servers via any ftp client ( filezilla, cuteftp or wsftp ) or web publisher.
Our technical support is available 24 hours per day, 7 days per week via E-mail, Support Ticket System, Telephone Support, Live Chat Support! There are many links throughout our website that will take you to your desired type of support.
Tech Logic Solutions in general does not charge setup fees for the majority of our services with the exception of a few services that do require the one time setup fee charges. If any setup fees are required you will clearly see these fees throughout the website and on your order form. These rates will vary depending on the service it is that you are requiring.
Tech Logic Solutions' web hosting clients can setup POP Accounts, Forwarders/Aliases, & Auto-Responders in the Web Browser Control Panel (cPanel) that comes with every Tech Logic Solutions web hosting package. This can be done quite simply by yourself, and without any assistance from the Tech Logic Solutions staff.
All Tech Logic Solutions web hosting packages allow the usage of FTP, Telnet, SSH, File Manager, MS FrontPage™, and other web development publishing programs, to upload files to your website.
Tech Logic Solutions offers a full 30 day money back guarantee on our Linux hosting only. No questions asked. If you are not happy for any reason, cancel your Tech Logic Solutions service within 30 days of signup and your full setup fee (if any) and monthly costs will be refunded. The only exception to a refund, is if you violate Tech Logic Solutions Terms of Service (TOS). Violations of the TOS usually are due to spamming, hacking, and illegal content. Your account can be cancelled ONLY by submitting secure service cancellation form from within your logged in account. Other methods of cancellation are not valid.
Yes. Every Tech Logic Solutions web hosting package comes with a web browser based control panel. The control panel includes many features including; email configurations, chat rooms, mailing lists, pre-installed cgi scripts, databases, chat rooms, and much, much, more...
Tech Logic Solutions invoices you via email. You can request a monthly statement via email as well, at any time or view/download all your invoices within your account. You will receive an invoice for each service/account order every month on the same day the service was ordered (if it is a monthly service). Special arrangements can be made for custom billing requirements. Tech Logic Solutions accepts Paypal, Visa, Mastercard, American Express, Discover, Stripe Payments, Bank Wire Transfers, Western Union, Company Checks, Personal Checks, Money Orders. You can opt to not have your credit card charged every month, until you specifically manually submit a payment form each month.
Tech Logic Solutions will assist you with all support for services provided directly thru Tech Logic Solutions. Tech Logic Solutions will help you with basic settings for your email software and ftp client, as well as assist you with using the web browser control panel. Tech Logic Solutions is not responsible for teaching you how to use another company's products. Example: Tech Logic Solutions will assist you with the settings for using MS Frontpage™, but we will not teach you how to actually use the product itself. You would need to contact the software developer in such a situation, who provides tech support for how to use their product. Tech Logic Solutions cannot even attempt to support all the thousands of software products on the market. Tech Logic Solutions will make an effort to provide support for the most popular programs our clients use or if you require some more indepth support that we can assist you with then you can request paid support assistance at an hourly rate or per incident service fee through our support ticket system. Tech Logic Solutions is not responsible for assisting with your own programs or scripts. If you chose to install your own programs and cgi scripts on your site, you are responsible fully for installing them. Tech Logic Solutions will provide support for any program or cgi script that we provide per-installed with your web hosting package. Tech Logic Solutions is not responsible for designing, nor developing, your website, including HTML and/or images, simply because you have a hosting account and domain name registered with us. Tech Logic Solutions will attempt to give a quick look at your design/development problem and offer suggestions if it is a small issue otherwise you can always visit our Web Development page and fill out the form for a quote or request design and development quote within our support ticket system (existing clients only).
Tech Logic Solutions stocks replacement parts for all servers. Tech Logic Solutions is always building new servers for our shared hosting clients, as well as our dedicated server clients, so a full inventory of parts is maintained. Hardware failures are uncommon, but they do happen, and are a part of the hosting business. Tech Logic Solutions repairs all failed hardware promptly, to minimize any downtime caused by such.
No. All costs are stated plainly on our website. We do not hide fees in fineprint, or in our terms of service pages. The only costs that are commonly found to occur beyond your expected flat monthly rates per service, are those due to increased successive disk space or bandwidth usage. Pricing for such is plainly stated on our website. Tech Logic Solutions very often will allow you to upgrade your packages to the next size up, should you see an increase in disk space levels or bandwidth usage for the current month, and not want to pay for such additional usage. Disk space usage and availablility, as well as estimated bandwidth usage, is available to you in the majority of the control panel versions included with the hosting packages.
cPanel™ is the brand name of the web browser control panel software that Tech Logic Solutions utilizes on its linux web hosting packages. A demo of the control panel can be found here.
Tech Logic Solutions would naturally not like to see you leave and if there are issues we would hopefully be given the opportunity to rectify the issue, if not you may leave if you wish.
Yes. Tech Logic Solutions offers discounted rates if you pre-pay several months in advance. Example: if you order a service at the monthly rate of say $7.00 and want to pay for the whole year in advance then your monthly rate will drop to $1.00 off per month or possibly more, depending on the service.
This depends on the type of hosting packages you order. Traditionally all Tech Logic Solutions linux hosting packages have the ability to come with a dedicated IP address. Tech Logic Solutions dedicated servers have the ability to utilize IP based, or IP less, virtual hosting configurations. Our windows hosting packages can only come with a dedicated IP to those hosting accounts that require the use SSL certificates for order transactions. Any site that accepts secure transactions for eCommerce etc., must have a dedicated IP address whether you use Linux hosting or Windows hosting.
Tech Logic Solutions offers support to our clients 24/7/365 via web based ticket system, email, IC. We strive for response times of no more than a few hours. Response times of just a few minutes are quite common during normal business hours. Tech Logic Solutions has recently implemented a web based support ticket system, which integrates all incoming support email into it. The ticket system tracks support inquires by "time waiting" for reponse from the support dept. The Tech Logic Solutions administration carefully monitors that the Tech Logic Solutions support staff maintains a fast response time, with courteous and helpful service.
Every server at Tech Logic Solutions has different specifications. Whenever a server reaches what we feel to be the limit, another server is built. Tech Logic Solutions is constantly upgrading the server hardware on our network. If more drive space, memory, or faster processors are needed, they are added in at that time. All Tech Logic Solutions servers run spare hard drives for backup requirements.
Please see Tech Logic's Terms of Service (TOS) in regards to our content policies, they are available online at: http://www.techlogicsolutions.com/terms/
The Tech Logic Solutions Terms of Service (TOS), including policy and service guidelines, are available online at: http://www.techlogicsolutions.com/terms/
Tech Logic Solutions can host all international domains on its servers. Tech Logic Solutions can accept foreign clientele, just please be advised that all correspondance must be conducted in English. The client is responsible for handling the registration process of certain foreign domain name(s) that are not listed in our domain name sections. This must be pointed to nameservers on the Tech Logic Solutions network as assigned, or you can use other nameservers and route the domain name to the IP address you are assigned. Tech Logic Solutions cannot handle the foreign domain registration process for you, due to the fact that we do not speak all of the potential foreign languages that may be involved. Tech Logic Solutions will assist you however, with any technical information needed to accomplish this.
Users' sites may be suspended for violations of policy, or if extreme, or second time offenders, sites may be cancelled. Each occurance is dealt with on a case by case basis, and we try to work things out with every client. Notifications will be sent, if Tech Logic Solutions takes any action on your account.
You may upgrade or downgrade your Tech Logic Solutions web hosting package at any time. You will be required to pay the difference in the setup fee (if any) for your current plan, and the plan you are upgrading to, should you decide to choose a larger plan. You will then pay the new monthly fee for the new account package that you select. Transfers between operating systems (ie..Linux to Windows™) will require a setup fee to be paid.
Tech Logic Solutions maintains internal and external monitoring systems for every server in the Tech Logic Solutions Data Center. The servers are checked every 5 minutes via network monitoring software. Tech Logic Solutions monitors uptime as well as individual features and services running on each server. Tech Logic Solutions staff is notified via alarms, email, screen popups, and paging, if a problem occurs.
Tech Logic Solutions strives to maintain a 99.9% network and server uptime service level. This uptime percentage is a monthly figure, and does not include any scheduled hardware/software upgrades, nor "Acts of God". Our definition of "Act of God" includes; fire, flood, tornado, earthquake, telco fiber issues (ie...Verizon™ cutting a fiber line somewhere), backbone peering point issues (ie...UUnet™ having a router go down in Virginia that wipes out internet service for the entire East Coast), hard drive failure (faulty hardware is rare, but cannot be predicted nor avoided), as well as network floods, hacks, and attacks. If Tech Logic Solutions fails to meet it's 99.9% uptime guarantee, and it is not due to one of the above reasons, partial downtime credits will be made available to each client, upon request, on a case by case basis. Tech Logic Solutions does not credit a full month's service if we only have 99.4% uptime. This would not be financially healthy for Tech Logic Solutions, and in turn would only negatively affect the service level Tech Logic Solutions provides to you. "Partial refunds for partial downtime" is our standard policy.
The Tech Logic Solutions Service Level Agreement (SLA), including policy and service guidelines, is available online at: http://www.techlogicsolutions.com/sla/
Tech Logic Solutions Inc. is a premier hosting provider, providing reliable, scalable solutions for customers of all sizes and services. Our servers are located in the carrier-neutral Equinix Data Centers and have access to all the major carriers without the need for local loop circuits.
Our Network Operations Center is backed up and protected by UPS (Uninterruptible Power Supply) systems. In a very rare case of utility outages, our auto-start generators start automatically, taking over for the UPS system and supplying all necessary power for our Network Operations Center. APC™, Tripp-Lite™, & Liebert™ UPS Systems provide the power backups, along with Kohler™ generator systems.
The Tech Logic Solutions servers are located in the Equinix Data Centers and are high security facilities. Double metal security doors, with interior gating, protect the main entrance to the facility. The windows-less facilities has advanced security, fire, temperature, and flood alarms, directly piped into the Security Monitoring Company via phone, cellular, and internet connections. A 16-camera digital video system monitors the interior and exterior of the Data Center. This video system is monitored internally and externally at the facility. The video data is recorded live both on and off site, and stored for several months ahead. Visitors cannot gain access into the faclity without escort. The physical servers and equipment area is secured from the visitor's area by huge metal doors, as well as metal sheeting and bulletproof glass walls.
Tech Logic Solutions handles all software upgrades/patches on the shared hosting servers. We fully follow all trends in the industry, and monitor all support/bug announcement groups. If a new bug or security vulnerability is found, Tech Logic Solutions immediately upgrades our systems. Microsoft™ regularly release patches for the Windows™ based systems, and Tech Logic Solutions auto-updates the Linux systems every night from security patch websites. As new software is released, including new versions of operating systems, Tech Logic Solutions evaluates the new software. If the software's new version does not have any security issues, or bug problems, the upgrade is implemented.
Individually hacked websites are rare. If such occurs, usually they are a target for a reason; hate sites, pirated software, etc... Tech Logic Solutions does not host such websites. If such materal is found on a Tech Logic Solutions server, it is deleted immediately and the user's account cancelled. Usually the target is the whole server itself. Hackers usually go after a server just to say that "they did", or to use the server to bounce off of to hack something more important. Rarely are any users' files on the server damaged, erased, or modified. For this reason, once a hacker is detected, a server can usually be cleaned up and the hacker locked back out within a matter of hours. At that time the server is restored to full security levels, as if the hack has never occurred. Most hackers get into a system thru valid user accounts. We recommend you use complicated passwords for your account. Tech Logic Solutions strictly reviews all orders for new clients, to make sure they are legitimate. Unfortunately, some fake orders do get thru the system, and that is one way a hacker can gain initial access. Tech Logic Solutions runs security checks on the servers daily, so even if a hacker does get in, they are found and dealt with quickly. Most hackers are not malicious, they are just playing or testing their abilities. If an individual attacks the whole Tech Logic Solutions Data Center, measures are in place to cut off such floods and attacks automatically at the backbone level and the router level. Tech Logic Solutions also uses firewall technology to fend off most common methods of flooding and attacks to the network.
Much of Tech Logic's services are unmetered however with that being said for services that do not provide unlimited bandwidth, Tech Logic Solutions maintains software on every server and on the switches to monitor individual website usage and server-wide usage. Bandwidth is billed per Gigabyte (GB) over your monthly allocation (if any), rounded up to the nearest Gigabyte. Usually between the 3rd and 5th of the month you will receive your bandwidth overage billing, if applicable, for the preceding month's usage.
Tech Logic Solutions provides full hardware, software, support, and system administration for your Tech Logic Solutions shared hosting solution. The software provided includes the operating system, ftp & email software, web server software, and a control panel. Tech Logic Solutions even includes free e-commerce shopping cart software. Everything you need to conduct business on the Internet, or maintain a personal website, is included in your Tech Logic Solutions hosting solution. Tech Logic Solutions will provide basic support on services/software that we provide you with your account. Tech Logic Solutions does not develop your website for you simply because you host with us, you must go to our logical web development section, nor provide tech support on how to use software products that we do not provide to you directly...even if we do support them. We are always more than willing to help you if we can with external issues, time permitting...
Tech Logic Solutions does not have a set quantity of domains running on each machine. We find that ten domains can utilize more resources than 200 others. Tech Logic Solutions monitors each server's performance levels and attempts to maintain a low server load average and high cpu availability. As needed, Tech Logic Solutions will upgrade the hardware, to increase server performance. Individual domains that become to much for the server to handle, and utilize too much server resources, are moved to servers set up specifically for such resource intensive accounts.
Any hosting package we offer allows you to host as many domain names as you need.
Simple. Tech Logic Solutions maintains one of the most feature rich linux (most popular) hosting packages on the market. Tech Logic Solutions offers unlimited and high bandwidth packages to the general public. Tech Logic Solutions offers Cpanel™ & WebHostManager™ on it's Linux packages, the premier software in the business and custom control panel for Windows packages. Tech Logic Solutions offers a 30 day full money back guarantee (Linux hosting only) for new clients that sign up... so you really cannot loose by selecting Tech Logic Solutions. Tech Logic Solutions provides not only hosting services however many other services related to the Internet, domain name registration, web development tools for the do it yourselfer and custom services, mobile tools for the do it yourselfer and custom services, Internet Marketing services, security SSL certificates etc.. everything one needs to have a website on the Internet, with more services to be added in the future. It only makes sense to have all these services in one place and under one account.
Simple! There are a couple of ways to get started. Either begin the order process for any of our services (usually check for domain name availabilty first) by which prior to completing payment will require you to create an account with Tech Logic Solutions or just simply create an account with Tech Logic Solutions first, get familiar with our services offered and get to know your way around our website, then begin ordering the services you require from within your account or anywhere within our website. Usually, if you don't have one already, securing your domain name availability is the priority.

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